Privacy Policy

At WooCasino Casino AU, protecting your privacy is one of our highest priorities. We are committed to collecting, using, and safeguarding your personal information in a secure and transparent manner. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and the measures we take to protect it while you use our website and casino services.

Data Processing

WooCasino Casino AU processes personal information only where necessary to provide gaming services, manage player accounts, process payments, comply with legal and regulatory obligations, and maintain a secure gaming environment.

By accessing or using WooCasino Casino AU, you acknowledge that you have read and accepted this Privacy Policy. We may update this policy from time to time to reflect legal, operational, or technological changes. Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

Information We Collect

Depending on how you interact with WooCasino Casino AU, we may collect the following categories of information:

Account Information

Information provided during registration or account management, including your full name, email address, phone number, residential address, date of birth, and account credentials.

Identity Verification Data

Documents and information required for Know Your Customer (KYC), age verification, anti-money laundering (AML), and fraud prevention procedures, including government-issued identification and proof of address.

Financial Information

Details relating to deposits, withdrawals, payment methods, transaction history, bonus usage, betting activity, and account balances.

Technical Information

Device type, browser information, operating system, IP address, location data (where permitted), cookies, and website usage statistics collected automatically during your visit.

Customer Support Records

Communications with our support team through live chat, email, telephone, or other available contact channels.

How We Use Your Information

WooCasino Casino AU may use your personal information to:

Create and manage your player account.
Process deposits, withdrawals, and gaming transactions.
Verify your identity and confirm eligibility to use our services.
Comply with licensing, AML, responsible gambling, taxation, and other regulatory requirements.
Detect, investigate, and prevent fraud, money laundering, account misuse, and other unlawful activities.
Respond to customer enquiries and provide technical support.
Improve website functionality, user experience, and service quality.

Send promotional offers, newsletters, and marketing communications where you have provided your consent.

Marketing Communications

Where permitted by law and with your consent where required, WooCasino Casino AU may send promotional emails, SMS messages, or other marketing communications about bonuses, tournaments, new games, and special offers.

You may withdraw your marketing consent at any time by updating your account preferences, using the unsubscribe link included in marketing communications, or contacting our customer support team. Essential account notifications relating to security, transactions, or legal obligations will continue to be sent when necessary.

WooCasino Casino AU does not sell or lease your personal information to third parties.

Your information may be disclosed only where necessary, including:

To affiliated companies within our corporate group for operational and administrative purposes.
To payment providers for processing financial transactions.
To identity verification, fraud prevention, and responsible gambling service providers.
To technology partners, cloud hosting providers, customer support platforms, and security service providers assisting with our operations.
To regulatory authorities, licensing bodies, law enforcement agencies, or courts where disclosure is required by applicable law or legal process.

All third parties receiving personal information are required to maintain appropriate confidentiality and data security standards.

Data Security and Retention

WooCasino Casino AU applies industry-standard technical and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, prevent fraud, and satisfy regulatory record-keeping requirements. Certain records may be retained after account closure where required by gambling, taxation, or anti-money laundering legislation.

Cookies and Similar Technologies

WooCasino Casino AU uses cookies and similar technologies to:

Ensure the website functions correctly.
Remember your preferences and account settings.
Analyse website traffic and performance.
Improve security and fraud detection.
Deliver personalised content and marketing where legally permitted.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including account login, gameplay, and personalised settings.

Your Privacy Rights

Subject to applicable privacy laws, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of personal data where legally permitted.
Restrict or object to certain types of data processing.
Withdraw consent for marketing communications.
Request a copy of your personal data in a portable format where applicable.

Requests may be subject to identity verification and legal limitations.

Contact Us

If you have any questions regarding this Privacy Policy or the way WooCasino Casino AU handles your personal information, you may contact our Customer Support team or the designated Data Protection Officer, where applicable.

Where permitted under relevant privacy legislation, you may also lodge a complaint with the appropriate data protection or privacy regulator if you believe your personal information has been handled unlawfully.